Faq

How to place a trial order?

Choose the product to send an inquiry or chat online with our sales representative, or you can just call us to place an order

Is there a MOQ to place an order?

For most products we request low MOQ like 50-100pcs

Can you customize my order?

Yes, We always customize orders for our clients

Can you print or laser LOGO for my order

Yes,we can 

Can you design package for our order?

Yes, we would love to design package for you

What is the prodution time for a rugualar order for example 50-100pcs ?

It takes 3-5 days

Do you have stock for most of your products?

10% in stock, 90% not in stock

Do you have a shipment service for the orders?

Yes, we always arrange shipment for our clients

What is the suggested shipping method for a trial order?

DHL, UPS, FEDEX, UPS, and DDP by air

How long does it take to deliver a trial order by UPS, FEDEX, DHL or TNT?

Normally it will take 5-10 days depends on different countries

What is the suggested shipping method for a big order?

Could be by sea or by DDP air, depends on how much shipping fee you can take 

How can I track my order and communicate with you if there is any question during the production?

We will send tracking number to you by E-mail and we can communicate through E-mail you left on our website when you sent the inquiry or you can call us at +86 13544010225, or WhatsApp with the same phone number

How do you control the quality of the order?

We have very strict QC and QA team to check the quality in every process of production

What is the guarantee term of the order?

Normally we provide 12 months quality guarantee, If there is any defetive product which is not caused by person, you can send back the products to us,  after we getting the products we could refund or replace in your next order

How fast do your sales representative to response the clients?

We response inquiry in very short time, normally we response by E-mail in few minutes once we get the inquiry

Do you offer Drop shipping service?

Yes, we do

Are you familiar with Amazon, Ebay, Lazada, Walmart, Mercado Livre order label demands?

Yes, we have a lot of clients do business on those platforms, we are very familiar and full with experiences 

Tina

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